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FAQ

****WITH NEW LEGISLATION IN CANADA WE, “TRICITY HERBAL” ARE SHARING OUR PRODUCT WITH YOU NOT SELLING IT TO YOU. WHAT YOU ARE PAYING FOR IS SERVICE, SOURCING, HANDLING, PACKAGING, AND DELIVERY OF A SAFE, QUALITY PRODUCT. 
NO ORDERS OVER 30 GRAMS AS PER CANADAS “SHARING LAWS”****

HOW MUCH IS DELIVERY?

We charge $15 for delivery. Delivery is free for orders $80 and over!

FOR OUT OF TOWN AREAS – WE CHARGE $20 FOR DELIVERY. Delivery is free for orders $200 and over!

WHAT AREAS DO YOU SERVICE?

We service Kitchener, Waterloo, Cambridge, & Guelph!

We also service out of town areas – Ayr, New Hamburg/ Baden, New Dundee, St. Clements, St. Agatha St. Jacobs, Conestoga, Elmira, West Montrose, Breslau, Ariss, Maryhill and others. Wait times can be  sometimes longer to these areas. Please inquire if you are unsure of service to your area.

NOW SERVING FERGUS AND ELORA!

ORDERS CAN BE PLACED BEFORE 5:00PM FOR SAME DAY DELIVERY. ORDERS WILL BE DELIVERED AFTER 6:00PM.

ANY ORDER PLACED AFTER 5:00PM WILL BE DELIVERED NEXT DAY.

**SUNDAY ORDER CUT OFF IS 4:00PM. DELIVERIES TO BE MADE AFTER 5PM**

(ELORA CUSTOMERS MUST ENTER THEIR CITY AS FERGUS)

FREE DELIVERY WITH ORDER TOTALING $200 AND OVER.

$20 DELIVERY IF ORDER IS LESS THAN $200.

DO YOU ACCEPT MEDICAL PATIENTS?

We do! We are dedicated to providing affordable, quality medicine to those in need!

HOW LATE CAN I PLACE MY ORDER?

Customers can place their orders for same day delivery right up until closing, which is 9:30pm Monday-Saturday, 8pm on Sunday. Any orders placed after closing time will be delivered the next day.

EXCHANGES AND REFUNDS

 

WE DO NOT OFFER REFUNDS. IN THE CASE OF A REQUIRED EXCHANGE BECAUSE OF PERSONAL PREFERENCES, THE RATE IS $15 FOR EXCHANGE OF A PRODUCT OF  EQUAL VALUE.